The people behind Helprise have helped build the business services sector —attracting investors, establishing and running operations, developing talent and leading transformation.
We bring that experience to better services, stronger processes and more effective work.
Market practitioners
Market shapers
Experienced people. Realistic design. Execution know-how.
WHY CLIENTS CHOOSE HELPRISE
Responsibility matched to the need
Helprise can provide expertise, lead a defined scope, build a capability or operate an agreed service. The engagement is shaped around the outcome and the responsibility the client needs us to take
Direct expert access
Clients work directly with experienced practitioners who stay close to the work. Senior involvement is part of the engagement model, not an occasional review layer.
Design connected to delivery
Advisory and design stay connected to mobilisation, transition, adoption and stabilisation, so strategic intent stays connected to implementation and day-to-day operations.
Realistic operating models
We test a future model against the work, capability, governance and implementation conditions required to make it operate. Recommendations are shaped by what the organisation can execute and sustain.
Sector-building experience,
hands-on operating knowledge
Our people have helped attract investment, build teams, establish business services centres and lead operational transformation. We understand both how the sector has developed and what it takes to make an operation work.
Direct access to proven expertise the client requires
THE PEOPLE BEHIND HELPRISE
Different challenges require different expertise. Helprise brings together practitioners with experience across operations, transformation, workforce and technology, so clients can work directly with the people most relevant to the problem they are solving.
Anna Berczyńska | Senior Advisor, Opportunity Assessment & Value Realisation
Anna Berczyńska helps senior leaders build a fact-based view of where value sits, what to prioritise and how to move from assessment into an investable transformation agenda. She brings experience across GBS strategy, business-case development, SAP and digital transformation and value realisation in multinational environments. At Helprise, she leads the Opportunity Assessment methodology, combining practitioner-led interviews with evidence, prioritisation and executive decision support.
EXPERTISE
Opportunity Assessment & Value Realisation | GBS Strategy | Business Case & Investment Prioritisation | SAP & Digital Transformation | Executive Advisory
Maciej Prusinowski | Managing Director Portugal & Head of GBS Advisory
Maciej Prusinowski is Managing Director Portugal and Head of GBS Advisory at Helprise, helping organisations design, establish and transform Business Services operations in Portugal and across international markets. He brings hands-on experience in GBS and SSC setup, transition, programme management, finance transformation and process excellence, including building shared-service capabilities from the ground up. He works with clients to translate operating-model decisions into practical delivery, coordinate complex change and move teams, processes and capabilities into stable operations.
EXPERTISE
GBS Advisory & Transformation | Business Services Setup | Transition Management | Finance Transformation | Programme & Process Excellence
Małgorzata Jasińska-Dyla | Managing Director - Workforce & Operating Model Transformation
Małgorzata helps organisations rethink workforce, operating models and Human–AI work as technology changes how roles, decisions and capability are designed. Before joining Helprise, she spent more than 17 years with Hays, helping multinational organisations enter and scale across CEE and EMEA. She was directly involved in more than 150 GBS and business-services workforce build projects and advised investors from early location and workforce-feasibility decisions through ramp-up and operational stabilisation. Today she brings that market-building and workforce perspective to transformation, value creation and the redesign of work around people, AI and systems.
EXPERTISE
Workforce & Operating Model Transformation | Human-AI Organization Design | GBS & Global Delivery | Workforce Solutions | Value Creation
Derek Smith | Board Member, Helprise AG & Head of AI Practice
Derek helps clients connect AI and automation opportunities with the governance, operating model and delivery conditions required to make them work in practice. He brings 30 years of leadership experience across financial services, risk management, outsourcing, technology and global operations, and is COO of 4th-IR. His experience includes building and running multi-location teams across Europe, India and Africa and working at the intersection of AI-enabled services, governance and operational delivery.
EXPERTISE
AI-enabled Operations | Governance & Risk | Global Business Services | Outsourcing & Operating Models | Technology-enabled Transformation
Jacek Levernes | Senior Partner
Jacek Levernes is Senior Partner at Helprise, helping leaders make high-stakes choices about operating models, transformation and the role of business services in enterprise value creation. He brings 25+ years of leadership experience across CEE, Europe and global markets, including senior roles at HP, current work as a Senior Advisor at Boston Consulting Group, and long-standing leadership in ABSL as its co-founder and Honorary President. He brings a broad investor, board and operator perspective to complex transformation decisions.
EXPERTISE
Operating Model & Transformation | Business Services Strategy | Executive Advisory | Investment & Growth | Ecosystem & Partnerships
Daniel Wocial | Co-Founder & Managing Partner
Daniel helps clients translate operating-model and transformation decisions into practical execution. He brings experience from T-Mobile, T-Systems, HP Global Business Operations, AXA Direct, Mercer and Marsh Continental Europe, covering process excellence, HR and IT transitions, global delivery centres, Target Operating Model implementation and operational leadership. He works with clients to make new models implementable, support transition and adoption, and establish the operating discipline needed for stable delivery.
EXPERTISE
Transformation & Implementation | Operating Model & Global Delivery | HR, IT & Business Services | Process Excellence & Knowledge Management | Organisational Scaling & Delivery
Marcin Tchórzewski | Founder & Managing Partner
Marcin helps clients build, stabilise and scale complex business-services and operational capabilities. He brings leadership experience from HP Global Business Operations, Franklin Templeton, State Street, Arla Foods and Marsh & McLennan, where he built and led finance, customer operations, shared-services and transformation agendas across markets. He helps clients turn operating-model choices into scalable capability, practical delivery and, where appropriate, more managed forms of operational responsibility.
EXPERTISE
GBS & Shared Services | Operating Model & Service Design | Finance & Customer Operations | CaaS / BOT & Managed Services | Transformation & Operational Delivery
Anna Berczyńska | Senior Advisor, Opportunity Assessment & Value Realisation
Anna Berczyńska helps senior leaders build a fact-based view of where value sits, what to prioritise and how to move from assessment into an investable transformation agenda. She brings experience across GBS strategy, business-case development, SAP and digital transformation and value realisation in multinational environments. At Helprise, she leads the Opportunity Assessment methodology, combining practitioner-led interviews with evidence, prioritisation and executive decision support.
EXPERTISE
Opportunity Assessment & Value Realisation | GBS Strategy | Business Case & Investment Prioritisation | SAP & Digital Transformation | Executive Advisory
Maciej Prusinowski | Managing Director Portugal & Head of GBS Advisory
Maciej Prusinowski is Managing Director Portugal and Head of GBS Advisory at Helprise, helping organisations design, establish and transform Business Services operations in Portugal and across international markets. He brings hands-on experience in GBS and SSC setup, transition, programme management, finance transformation and process excellence, including building shared-service capabilities from the ground up. He works with clients to translate operating-model decisions into practical delivery, coordinate complex change and move teams, processes and capabilities into stable operations.
EXPERTISE
GBS Advisory & Transformation | Business Services Setup | Transition Management | Finance Transformation | Programme & Process Excellence
Małgorzata Jasińska-Dyla | Managing Director - Workforce & Operating Model Transformation
Małgorzata helps organisations rethink workforce, operating models and Human–AI work as technology changes how roles, decisions and capability are designed. Before joining Helprise, she spent more than 17 years with Hays, helping multinational organisations enter and scale across CEE and EMEA. She was directly involved in more than 150 GBS and business-services workforce build projects and advised investors from early location and workforce-feasibility decisions through ramp-up and operational stabilisation. Today she brings that market-building and workforce perspective to transformation, value creation and the redesign of work around people, AI and systems.
EXPERTISE
Workforce & Operating Model Transformation | Human-AI Organization Design | GBS & Global Delivery | Workforce Solutions | Value Creation
Derek Smith | Board Member, Helprise AG & Head of AI Practice
Derek helps clients connect AI and automation opportunities with the governance, operating model and delivery conditions required to make them work in practice. He brings 30 years of leadership experience across financial services, risk management, outsourcing, technology and global operations, and is COO of 4th-IR. His experience includes building and running multi-location teams across Europe, India and Africa and working at the intersection of AI-enabled services, governance and operational delivery.
EXPERTISE
AI-enabled Operations | Governance & Risk | Global Business Services | Outsourcing & Operating Models | Technology-enabled Transformation
Jacek Levernes | Senior Partner
Jacek Levernes is Senior Partner at Helprise, helping leaders make high-stakes choices about operating models, transformation and the role of business services in enterprise value creation. He brings 25+ years of leadership experience across CEE, Europe and global markets, including senior roles at HP, current work as a Senior Advisor at Boston Consulting Group, and long-standing leadership in ABSL as its co-founder and Honorary President. He brings a broad investor, board and operator perspective to complex transformation decisions.
EXPERTISE
Operating Model & Transformation | Business Services Strategy | Executive Advisory | Investment & Growth | Ecosystem & Partnerships
Daniel Wocial | Co-Founder & Managing Partner
Daniel helps clients translate operating-model and transformation decisions into practical execution. He brings experience from T-Mobile, T-Systems, HP Global Business Operations, AXA Direct, Mercer and Marsh Continental Europe, covering process excellence, HR and IT transitions, global delivery centres, Target Operating Model implementation and operational leadership. He works with clients to make new models implementable, support transition and adoption, and establish the operating discipline needed for stable delivery.
EXPERTISE
Transformation & Implementation | Operating Model & Global Delivery | HR, IT & Business Services | Process Excellence & Knowledge Management | Organisational Scaling & Delivery
Marcin Tchórzewski | Founder & Managing Partner
Marcin helps clients build, stabilise and scale complex business-services and operational capabilities. He brings leadership experience from HP Global Business Operations, Franklin Templeton, State Street, Arla Foods and Marsh & McLennan, where he built and led finance, customer operations, shared-services and transformation agendas across markets. He helps clients turn operating-model choices into scalable capability, practical delivery and, where appropriate, more managed forms of operational responsibility.
EXPERTISE
GBS & Shared Services | Operating Model & Service Design | Finance & Customer Operations | CaaS / BOT & Managed Services | Transformation & Operational Delivery
Bartosz Dąbkowski | Director, Growth & Client Solutions
Bartosz Dąbkowski is Director - Growth & Client Solutions at Helprise, helping clients connect business and workforce challenges with practical capability, transformation and service solutions. He brings 10 years of experience at Hays and a strong background in Business Services and Workforce Solutions, combining commercial leadership with an understanding of how organisations build teams, scale delivery and evolve their operating needs. He works with clients to shape solutions across Team Extension, capability building, Function as a Service, CaaS/BOT and broader transformation or managed-service needs.
EXPERTISE
Client Solutions & Growth | Workforce Solutions | Business Services | Team Extension & Capability Build | Strategic Partnerships
Anna Berczyńska | Senior Advisor, Opportunity Assessment & Value Realisation
Anna Berczyńska helps senior leaders build a fact-based view of where value sits, what to prioritise and how to move from assessment into an investable transformation agenda. She brings experience across GBS strategy, business-case development, SAP and digital transformation and value realisation in multinational environments. At Helprise, she leads the Opportunity Assessment methodology, combining practitioner-led interviews with evidence, prioritisation and executive decision support.
EXPERTISE
Opportunity Assessment & Value Realisation | GBS Strategy | Business Case & Investment Prioritisation | SAP & Digital Transformation | Executive Advisory
Maciej Prusinowski | Managing Director Portugal & Head of GBS Advisory
Maciej Prusinowski is Managing Director Portugal and Head of GBS Advisory at Helprise, helping organisations design, establish and transform Business Services operations in Portugal and across international markets. He brings hands-on experience in GBS and SSC setup, transition, programme management, finance transformation and process excellence, including building shared-service capabilities from the ground up. He works with clients to translate operating-model decisions into practical delivery, coordinate complex change and move teams, processes and capabilities into stable operations.
EXPERTISE
GBS Advisory & Transformation | Business Services Setup | Transition Management | Finance Transformation | Programme & Process Excellence
Małgorzata Jasińska-Dyla | Managing Director - Workforce & Operating Model Transformation
Małgorzata helps organisations rethink workforce, operating models and Human–AI work as technology changes how roles, decisions and capability are designed. Before joining Helprise, she spent more than 17 years with Hays, helping multinational organisations enter and scale across CEE and EMEA. She was directly involved in more than 150 GBS and business-services workforce build projects and advised investors from early location and workforce-feasibility decisions through ramp-up and operational stabilisation. Today she brings that market-building and workforce perspective to transformation, value creation and the redesign of work around people, AI and systems.
EXPERTISE
Workforce & Operating Model Transformation | Human-AI Organization Design | GBS & Global Delivery | Workforce Solutions | Value Creation
Derek Smith | Board Member, Helprise AG & Head of AI Practice
Derek helps clients connect AI and automation opportunities with the governance, operating model and delivery conditions required to make them work in practice. He brings 30 years of leadership experience across financial services, risk management, outsourcing, technology and global operations, and is COO of 4th-IR. His experience includes building and running multi-location teams across Europe, India and Africa and working at the intersection of AI-enabled services, governance and operational delivery.
EXPERTISE
AI-enabled Operations | Governance & Risk | Global Business Services | Outsourcing & Operating Models | Technology-enabled Transformation
Jacek Levernes | Senior Partner
Jacek Levernes is Senior Partner at Helprise, helping leaders make high-stakes choices about operating models, transformation and the role of business services in enterprise value creation. He brings 25+ years of leadership experience across CEE, Europe and global markets, including senior roles at HP, current work as a Senior Advisor at Boston Consulting Group, and long-standing leadership in ABSL as its co-founder and Honorary President. He brings a broad investor, board and operator perspective to complex transformation decisions.
EXPERTISE
Operating Model & Transformation | Business Services Strategy | Executive Advisory | Investment & Growth | Ecosystem & Partnerships
Daniel Wocial | Co-Founder & Managing Partner
Daniel helps clients translate operating-model and transformation decisions into practical execution. He brings experience from T-Mobile, T-Systems, HP Global Business Operations, AXA Direct, Mercer and Marsh Continental Europe, covering process excellence, HR and IT transitions, global delivery centres, Target Operating Model implementation and operational leadership. He works with clients to make new models implementable, support transition and adoption, and establish the operating discipline needed for stable delivery.
EXPERTISE
Transformation & Implementation | Operating Model & Global Delivery | HR, IT & Business Services | Process Excellence & Knowledge Management | Organisational Scaling & Delivery
Marcin Tchórzewski | Founder & Managing Partner
Marcin helps clients build, stabilise and scale complex business-services and operational capabilities. He brings leadership experience from HP Global Business Operations, Franklin Templeton, State Street, Arla Foods and Marsh & McLennan, where he built and led finance, customer operations, shared-services and transformation agendas across markets. He helps clients turn operating-model choices into scalable capability, practical delivery and, where appropriate, more managed forms of operational responsibility.
EXPERTISE
GBS & Shared Services | Operating Model & Service Design | Finance & Customer Operations | CaaS / BOT & Managed Services | Transformation & Operational Delivery
TODAY
AI brings these foundations together. We use technology as part of redesigning work, roles and operating models - not as an end in itself.
We expanded our local presence in Portugal, bringing our GBS advisory, transformation and operations capabilities closer to clients across Portugal and the wider Iberian market.
2026
Helprise AG was established in Zug, Switzerland, strengthening the international structure behind our European business.
2025
The Helprise brand followed as the business expanded across talent, practitioner know-how, transformation and operational delivery.
2022
Our story began with iSourceTech, initially shaped by technology and automation.
2017
From automation roots to a broader international transformation and operations offer
OUR STORY
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Helprise AG, Dammstrasse 19, 6300 Zug, Switzerland
Helprise is a practitioner-led transformation and operations partner. Our people have built, run and transformed the kinds of operations our clients manage today — and bring that experience to building capability, delivering change and improving performance.