Anna Berczyńska
Senior Advisor
Puneet Sharma
Head of Business Excellence & Transformation Practice
Our teams bring hands-on experience from building, running and transforming the same GBS, SSC, CoE and core business operations our clients are working on today. We combine advisory with practitioner-led execution, staying involved through delivery and stabilization to ensure performance, compliance and business continuity are achieved before ownership is fully embedded in the organization.
We support organizations at the point where transformation becomes operationally difficult - when a target operating model is not yet defined, value is already expected, and the business cannot afford disruption, loss of control or delays in delivery. Our advisory support focuses on making the new operating model work in practice. We translate design into executable processes, governance and roles, manage transitions end-to-end, and stabilize operations while change is underway.
For organizations building new GBS or captive operations, we offer a flexible BOT model to:
set up legal entities and local operations
recruit and deploy practitioner leadership and teams
run operations through proof-of-concept and scale
hand over a stabilized, fully functioning organization when you are ready
We manage the controlled transfer of processes, knowledge and accountability without disrupting the business.
Our transition approach ensures:
business continuity and regulatory compliance
standardized ways of working and performance transparency
smooth knowledge transfer and capability build-up
a stable platform for automation, analytics and AI
We orchestrate complex, cross-functional transformations so strategy, people, processes and technology move in lockstep - not in silos. We provide:
end-to-end delivery governance from current state to future state
integrated planning across processes, systems, locations and change
strong control over dependencies, risks and decision-making
measurable alignment between roadmap, KPIs and business case
We work across the full transformation lifecycle, ensuring continuity between design, implementation and stabilization.
We typically engage when:
a Target Operating Model is not defined or hard to operationalize
a GBS / SSC / CoE / Captive strategy needs to move from slideware to execution
complexity, risk or scale makes internal delivery difficult
the business case must be protected under time and cost pressure
current outcomes are not accepted by steakholders
Puneet Sharma
Head of Business Excellence & Transformation Practice
Our Maturity Assessment and Value Creation program provides a clear snapshot of how your Business Services operate today and where the highest value uplift is realistically achievable. It creates one shared, fact-based view for leadership and operational teams, turning maturity levels into concrete decision points.
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Helprise AG, Dammstrasse 19, 6300 Zug, Switzerland