Anna Berczyńska

Senior Advisor

Puneet Sharma

Head of Business Excellence & Transformation Practice

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Advisory & Transformation Practice

Our teams bring hands-on experience from building, running and transforming the same GBS, SSC, CoE and core business operations our clients are working on today. We combine advisory with practitioner-led execution, staying involved through delivery and stabilization to ensure performance, compliance and business continuity are achieved before ownership is fully embedded in the organization.

We support organizations at the point where transformation becomes operationally difficult - when a target operating model is not yet defined, value is already expected, and the business cannot afford disruption, loss of control or delays in delivery. Our advisory support focuses on making the new operating model work in practice. We translate design into executable processes, governance and roles, manage transitions end-to-end, and stabilize operations while change is underway.

Build - Operate - Transfer (BOT) for GBS & Captives

For organizations building new GBS or captive operations, we offer a flexible BOT model to:

 

  • set up legal entities and local operations

  • recruit and deploy practitioner leadership and teams

  • run operations through proof-of-concept and scale

  • hand over a stabilized, fully functioning organization when you are ready

 

Transition Management

We manage the controlled transfer of processes, knowledge and accountability without disrupting the business.

Our transition approach ensures:

 

  • business continuity and regulatory compliance

  • standardized ways of working and performance transparency

  • smooth knowledge transfer and capability build-up

  • a stable platform for automation, analytics and AI

 

Transformation Delivery Management

Strategy to Execution Interlock

Our Core Capabilities

We orchestrate complex, cross-functional transformations so strategy, people, processes and technology move in lockstep - not in silos. We provide:

 

  • end-to-end delivery governance from current state to future state

  • integrated planning across processes, systems, locations and change

  • strong control over dependencies, risks and decision-making

  • measurable alignment between roadmap, KPIs and business case

 

We work across the full transformation lifecycle, ensuring continuity between design, implementation and stabilization.

We typically engage when:

 

  • a Target Operating Model is not defined or hard to operationalize

  • a GBS / SSC / CoE / Captive strategy needs to move from slideware to execution

  • complexity, risk or scale makes internal delivery difficult

  • the business case must be protected under time and cost pressure

  • current outcomes are not accepted by steakholders

 

Contact Us 

Puneet Sharma

Head of Business Excellence & Transformation Practice

This assessment is not a standalone diagnostic. It is a tool we use as part of our advisory and transformation work when building, scaling and restructuring GBS, SSC and captive operations. The framework reflects real decisions we support in practice - from operating model design and transitions to automation, AI adoption and capability build-up across multi-function and truly global environments.
 
The outcome is a concise, executive-ready view of current state, future potential and next steps, directly connected to execution. It shows where to invest, what to improve first and how to move forward to create tangible value to business. 

Our Maturity Assessment and Value Creation program provides a clear snapshot of how your Business Services operate today and where the highest value uplift is realistically achievable. It creates one shared, fact-based view for leadership and operational teams, turning maturity levels into concrete decision points.

Maturity Assessment & Value Creation

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